Refund policy

RETURNS & EXCHANGES

We accept return or exchange requests within 14 days of delivery. Items must be unopened, unused, and in their original packaging and condition.

To request a return or exchange, email hello@scententions.com with your order number. Returns must be approved before being shipped back.

NON-RETURNABLE ITEMS

Used candles, opened fragrance products, and items that are no longer in their original condition are not eligible for return or exchange.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, please email hello@scententions.com within 48 hours of delivery with your order number and photographs of the item and packaging.

We will review the issue and arrange a replacement or refund as appropriate.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the return is due to an error on our part or a damaged or defective product. Original shipping charges are nonrefundable unless otherwise required by law.

We recommend using a trackable shipping method.

REFUNDS

Once your return is received and inspected, we will notify you of its approval status.

Approved refunds will be issued to the original payment method within 7 business days. Your bank or payment provider may take additional time to post the refund.

HEAT & WEATHER EXPOSURE

Natural wax products can be sensitive to extreme temperatures. Please monitor tracking and retrieve packages promptly.

SCENTENTIONS is not responsible for heat or weather damage caused by packages left exposed after delivery. If your product arrives damaged, please contact us so we can review the issue.

QUESTIONS?

For returns, exchanges, or refund inquiries, contact hello@scententions.com.